SSD Certified Laboratory Policies
Last Updated: June 2023
General Policy
All transactions with SSD Certified Laboratory are governed by these policies. By placing an order, you agree to comply with our terms.
Black Banknote Cleaning Disclaimer
Our chemical solutions are designed for professional restoration of damaged currency. Customers are responsible for:
- Verifying local laws regarding currency restoration
- Proper handling of all chemical products
- Testing solutions on small samples before full application
Returns & Refunds
Return Requirements
- Original receipt or proof of purchase required
- Items must be in original condition with all parts
- 30-day return window from delivery date
Refund Process
- Inspect returned items upon receipt
- Email notification of refund status within 3 business days
- Approved refunds processed to original payment method within 5-10 business days
Non-Refundable Items
Opened chemical solutions, used products, or items damaged through improper handling cannot be refunded for safety reasons.
Shipping Policy
Return Shipping
- Customers responsible for return shipping costs
- Use original packaging when possible
- Recommended to use tracked/insured shipping
- Return to original shipping address
Important Notice
We cannot guarantee receipt of returned items. Shipping insurance is recommended for high-value returns.
Dangerous Goods Notice
Due to the chemical nature of our products, all shipments must comply with international hazardous materials regulations. Customers are responsible for any additional shipping fees resulting from dangerous goods handling requirements.
Customer Support
Need Assistance?
For policy questions or return authorization:
Email Support
info@ssdcertifiedlaboratory.com
Response within 24-48 hours
Phone Support
+1 438-770-6256 (Policy Department)
Monday-Friday: 9AM-5PM EST
Urgent Chemical Safety Issues
For immediate assistance with product handling emergencies, call our 24/7 safety hotline: +1 438-770-6257
Frequently Asked Questions
Product Information
You can purchase genuine SSD chemical solutions directly through our certified website. We are the official manufacturers and distributors.
SSD solution refers to our complete cleaning system, while SSD chemical solution specifically denotes the primary active compound used in the cleaning process.
SSD stands for "Specialized Solution for Decontamination" - our proprietary formula for banknote restoration.
Why Trust Us?
Yes, all SSD solutions undergo rigorous laboratory testing and are certified effective for various currency types.
We maintain 100% confidentiality with discreet packaging and secure transactions. Client information is never shared.
Absolutely. Our experts provide free consultations and can arrange product demonstrations upon request.
We provide certification documents and proof of purchase with every order. Always request these when buying SSD solutions.
👉 Important: Don't buy just anywhere. Always ask for proof of purchase and certification.
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